BLASTER WARS-SABooking, Cancellation, Rescheduling & Refund Policy1.
Booking Confirmation & DepositA 50% deposit is required to secure and confirm your booking.
booking is only considered confirmed once the required 50% deposit has been received and the booking has been confirmed by Blaster Wars-SA.
The deposit reserves the agreed date, time, location and services specifically for your event.
Once confirmed, that time slot is removed from our availability and may not be offered to another customer.2.
Final PaymentThe remaining 50% balance is payable no later than 7 days (one week) before the event date.
Full payment must be received by the stated due date on the invoice.
Failure to make the final payment by the due date may result in the booking being cancelled, subject to the cancellation terms below.3.
Customer CancellationIf the customer chooses to cancel a confirmed booking, the following cancellation terms will apply:More than 14 days before the event:A refund may be considered, less the deposit/cancellation amount reasonably required to cover administration, planning, preparation and the loss of the reserved booking slot.

7–14 days before the event:The deposit will generally be retained as a cancellation fee.
Where full payment has already been made, any refund will be considered based on costs already incurred and the likelihood of filling the cancelled booking.
Less than 7 days before the event:Because the event is within the final preparation period and the opportunity to replace the booking is significantly reduced, payments may be non-refundable, subject to applicable consumer law.
Each cancellation will be assessed according to the circumstances and applicable South African consumer legislation.4.
Rescheduling / Changing the DateWe understand that circumstances can change, and we will always try to accommodate a request to move a booking where possible.
A request to change the date or time does not guarantee that the requested alternative will be available.
Rescheduling is subject to:- Availability of Blaster Wars-SA;- Existing confirmed bookings;- Travel and logistical requirements;- Staff and equipment availability; and- Any special events or commitments already scheduled.

If we are unable to accommodate the requested new date or time, the original booking remains valid unless the customer chooses to cancel it.A customer may not require Blaster Wars-SA to move an existing booking where doing so would interfere with another confirmed booking.5.
Changes to the Time of an EventOnce a date and time have been confirmed, that time is reserved specifically for the customer.
If a customer later requests a different time, Blaster Wars-SA will attempt to accommodate the change, but we cannot guarantee that a different time will be available.
Where another confirmed booking, event, travel commitment or logistical requirement prevents us from changing the time, the original booking time remains the confirmed booking.
The customer may choose to retain the original booking or request cancellation in accordance with this policy.6.
Transfers to Another DateWhere possible, Blaster Wars-SA may allow a customer to transfer their booking to another available date.
A transfer is subject to availability and must be agreed to by Blaster Wars-SA in writing.
A booking cannot automatically be transferred to a date requested by the customer if that date is already booked or otherwise unavailable.7.
Weather & Circumstances Beyond Our ControlWhere an event cannot reasonably proceed due to circumstances beyond the control of Blaster Wars-SA, including severe weather, unsafe conditions, government restrictions, venue-related issues or other force majeure circumstances, Blaster Wars-SA will work with the customer to find a suitable alternative date where reasonably possible.
Any refund or credit in such circumstances will be dealt with on a case-by-case basis, taking into account costs already incurred and applicable consumer legislation.8.

Blaster Wars-SA CancellationIf Blaster Wars-SA is required to cancel an event and cannot provide a suitable alternative date, the customer will be entitled to a refund of amounts paid for services that cannot be provided, subject to applicable South African consumer legislation.9.
Refund ProcessingWhere a refund is approved, it will be processed using the appropriate payment method and within a reasonable processing period.Refunds will not include costs or services that have already been incurred, provided or paid to third parties where those costs cannot reasonably be recovered.10.
Important NoticeBy paying the deposit and confirming your booking, the customer acknowledges that:- They have selected and agreed to the specific date and time of the event;- The 50% deposit secures that booking;- The remaining balance is due 7 days before the event;- Changes to dates and times are subject to availability;- A request to change a booking does not guarantee that the requested date or time will be available; and- Cancellations and refunds are subject to this policy and applicable South African consumer legislation.Blaster Wars-SA will always make reasonable efforts to assist customers with changes or rescheduling, but we cannot guarantee that every requested change will be possible.